Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our Home Design & Builders platform.

2. Information We Collect

Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Address
• Profile information
• Business information

Project Information

We may collect:

• Property details
• Design requirements
• Floor plans
• Photos and videos
• Construction preferences

Technical Information

We may collect:

• IP address
• Device information
• Browser type
• Operating system
• Usage analytics

3. How We Use Information

We use information to:

• Create and manage accounts
• Match users with professionals
• Facilitate communication
• Improve services
• Process payments
• Provide customer support
• Prevent fraud and abuse
• Comply with legal obligations

4. Sharing Information

We may share information with:

Service Providers

Relevant project information may be shared with architects, designers, builders, contractors, and suppliers selected by users.

Third-Party Vendors

We may share data with:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support providers

Legal Requirements

Information may be disclosed if required by law or to protect legal rights.

5. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

6. User Rights

Depending on local laws, users may have rights to:

• Access personal data
• Correct inaccurate information
• Delete personal data
• Restrict processing
• Withdraw consent
• Request data portability

7. Security

We implement reasonable technical and organizational safeguards to protect personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies and Analytics

The platform may use:

• Cookies
• Analytics tools
• Session tracking
• Performance monitoring

Users may manage cookie preferences through browser settings.

9. Children's Privacy

The platform is not intended for children under 13 years of age (or applicable local minimum age).

We do not knowingly collect information from children.

10. International Transfers

Information may be processed and stored in countries different from the user's country of residence.

11. Changes to this Policy

We may update this Privacy Policy periodically. Updated versions will be published on the platform.

12. Contact

For privacy-related inquiries:

Email: privacy@apexbuildersnepal.com Address: Biratnagar, Morang